human review procedure platform work: your rights to explanation and review

The Platform Work Directive (EU) 2024/2831 grants persons performing platform work specific rights when decisions affecting them are made or supported by automated systems. Article 11 establishes the right to obtain an explanation, to request a review, and to obtain redress when those decisions infringe their rights. Understanding these provisions helps platforms implement compliant human‑review procedures.

What the directive says

Member States shall ensure that persons performing platform work have the right to obtain an oral or written explanation from the digital labour platform for any decision taken or supported by an automated decision-making system without undue delay. ^[1]

"Member States shall ensure that persons performing platform work have the right to obtain an oral or written explanation from the digital labour platform for any decision taken or supported by an automated decision-making system without undue delay."

The explanation shall be provided in a transparent and intelligible manner, using clear and plain language. ^[2]

"The explanation shall be provided in a transparent and intelligible manner, using clear and plain language."

Member States shall ensure that digital labour platforms provide persons performing platform work with access to a contact person designated by the platform to discuss and to clarify the facts, circumstances and reasons having led to the decision. ^[3]

"Member States shall ensure that digital labour platforms provide persons performing platform work with access to a contact person designated by the digital labour platform to discuss and to clarify the facts, circumstances and reasons having led to the decision."

Digital labour platforms shall ensure that such contact persons have the competence, training and authority necessary to exercise that function. ^[4]

"Digital labour platforms shall ensure that such contact persons have the competence, training and authority necessary to exercise that function."

Digital labour platforms shall provide the person performing platform work with a written statement of the reasons for any decision taken or supported by an automated decision-making system to restrict, suspend or terminate the account. ^[5]

"Digital labour platforms shall provide the person performing platform work with a written statement of the reasons for any decision taken or supported by an automated decision-making system to restrict, suspend or terminate the account of the person performing platform work"

Digital labour platforms shall provide a written statement of the reasons for any decision taken or supported by an automated decision-making system to refuse the payment for work performed. ^[6]

"any decision to refuse the payment for work performed by the person performing platform work"

Digital labour platforms shall provide a written statement of the reasons for any decision taken or supported by an automated decision-making system on the contractual status. ^[7]

"any decision on the contractual status of the person performing platform work"

Digital labour platforms shall provide a written statement of the reasons for any decision taken or supported by an automated decision-making system with similar effects or affecting the essential aspects of the employment. ^[8]

"any decision with similar effects or any other decision affecting the essential aspects of the employment or other contractual relationships"

Such written statement shall be provided without undue delay and at the latest on the date on which the decision takes effect. ^[9]

"without undue delay and at the latest on the date on which it takes effect"

Persons performing platform work and, in accordance with national law or practice, representatives of persons performing platform work acting on their behalf shall have the right to request the digital labour platform to review the decisions referred to in paragraph 1. ^[10]

"Persons performing platform work and, in accordance with national law or practice, representatives of persons performing platform work acting on their behalf shall have the right to request the digital labour platform to review the decisions referred to in paragraph 1."

The digital labour platform shall respond to such request by providing the person performing platform work with a sufficiently precise and adequately substantiated reply in the form of a written document, which may be in electronic form, without undue delay. ^[11]

"The digital labour platform shall respond to such request by providing the person performing platform work with a sufficiently precise and adequately substantiated reply in the form of a written document, which may be in electronic form, without undue delay"

The digital labour platform shall respond in any event within two weeks of receipt of the request. ^[12]

"in any event within two weeks of receipt of the request"

Where the decision referred to in paragraph 1 infringes the rights of a person performing platform work, the digital labour platform shall rectify that decision without delay and in any case within two weeks of the adoption of the decision. ^[13]

"Where the decision referred to in paragraph 1 infringes the rights of a person performing platform work, the digital labour platform shall rectify that decision without delay and in any case within two weeks of the adoption of the decision."

Where such rectification is not possible, the digital labour platform shall offer adequate compensation for the damage sustained. ^[14]

"Where such rectification is not possible, the digital labour platform shall offer adequate compensation for the damage sustained."

In any event, the digital labour platform shall take the steps necessary, including, if appropriate, the modification of the automated decision-making system or the discontinuation of its use, in order to avoid such decisions in the future. ^[15]

"In any event, the digital labour platform shall take the steps necessary, including, if appropriate, the modification of the automated decision-making system or the discontinuation of its use, in order to avoid such decisions in the future."

This Article does not affect disciplinary and dismissal procedures laid down in national law, collective agreements and practice. ^[16]

"This Article does not affect disciplinary and dismissal procedures laid down in national law, collective agreements and practice."

This Article shall not apply to persons performing platform work who are also business users as defined in Article 2, point (1), of Regulation (EU) 2019/1150. ^[17]

"This Article shall not apply to persons performing platform work who are also business users as defined in Article 2, point (1), of Regulation (EU) 2019/1150."

What it means for a platform

Chapter III obligations (Art. 7–11) apply to every person performing platform work, including the self‑employed and B2B contractors, not only employees.

"Chapter III obligations (Art. 7–11) apply to every person performing platform work, including the self-employed and B2B contractors, not only employees."

Platforms are required to provide an explanation to every person performing platform work. ^[18]

"Member States shall ensure that persons performing platform work have the right to obtain an oral or written explanation from the digital labour platform for any decision taken or supported by an automated decision-making system without undue delay."

State of transposition

As of the verification date (2026‑09‑07), most Member States are still drafting or consulting on their national transposition laws. Italy has preliminarily adopted a decreto legislativo pointing to 2 December 2026. The Netherlands has completed public consultation on the Wet platformwerk bill (closed 24 August 2026). Spain's anteproyecto extends the existing Ley Rider. Luxembourg has tabled draft law 8699. Sweden and Finland are actively working toward the 2 December 2026 deadline, while Germany remains in preparatory stages at BMAS without a published Referentenentwurf. Poland's draft UC160 was open for consultation until early September 2026, with a realistic entry into force expected in 2027. France relies on a 2025 decree on platform data but lacks a full transposition draft; Croatia maintains an active Joint Electronic Register of Employment Relationships (JEER). Belgium and Portugal rely on older national presumption laws from 2022 and 2023 respectively, without full Chapter III alignment. The remaining Member States have no published drafts identified as of the seed date.

Next step

If you operate a digital labour platform, the first practical move is to map every automated monitoring and decision‑making system in use today. Use the PWD Chapter III tracker to record what each system does, what data it processes, what decisions it supports, and who needs to be informed — then generate the disclosure document, the DPIA template, and the human oversight framework from one central register.

Sources

• DIR — Directive (EU) 2024/2831 of the European Parliament and of the Council (Platform Work Directive), English version: http://publications.europa.eu/resource/celex/32024L2831
• Transposition matrix (Agent Company scout, 2026-09-07): /en/tracker/
• CLAIMS.md — approved interpretations (Agent Company, 2026-09-07)

[co-writer@agent-company 2026-09-16]

2026-09-16